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FAQ

Satisfaction Guarantee

NATURA Holidays focused on providing best travel support in South India, especially in Kerala. We associate with leading national and international tour operators, cab providers and companies. Our focus is to provide cabs in different segments, and on requirement we are happy to provide assistance in various segments, our sister concern company Green Holiday Tours providing the best tourism packages in KERALA.

Terms and Conditions

  • Terms and conditions detailed here govern the use of our services and bookings through the website and all other applications and services owned and operated by NATURA Holidays.

  • If you have any questions or need any clarifications about the terms and conditions, please contact us prior to using this website for booking or other dealings.

  • All transactions you complete through us are subject to the following terms, conditions and notices as they exist at the time the transaction is done.

  • You are responsible for all of your use of our software as well as for the use of your name and payment method (Ex-corporate credit card, personal credit card or other approved methods) to pay for services purchased using our software or site.

Cab Services Booking & Confirmation

  • We only do for any booking requests through NATURA Holidays. If a booking request is accepted by us, you will receive a confirmation via e-mail, SMS or other notification systems to your registered e-mail address or phone.

  • The confirmation will contain all the relevant details, including that of vehicle and driver, with driver's phone number/ID card.

  • We provide the customer the possibility of paying for the booking by cash or by credit/debit card. For online booking, the payment methods available are clearly displayed in the software before you submit the request. For cash bookings, the fare must be paid directly to our company NATURA Holidays. 

  • If you require amendments for a confirmed booking, please contact NATURA Holidays office directly or through our website`s 24x7 chat window or helpline number.

Advance Payments

For all the services contracted, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid upon arrival in INDIA (Kerala) but definitely before the commencement of the services. Management personnel hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.
Apart from above in some cases like Special Train Journeys, hotels or resorts bookings during the peak season (X-Mas, New Year), full payment is required to be sent in advance.

Cancellation Policy

In the event of cancellation of tour / travel services due to any avoidable / unavoidable reasons we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:

  • 60 days prior to arrival: 10% of the Tour / service cost

  • 45 days prior to arrival: 20% of the Tour / service cost

  • 15 days prior to arrival: 25% of the Tour / service cost

  • 07 days prior to arrival: 50% of the Tour / service cost

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Cancellations can be made either via our software or by making a call directly to our concerned executive or to our office. Cancellation charges will be applied as follows.

  • All journeys -(Excluding journeys for which the pickup is at an airport)

  • If a booking is cancelled more than 24 hrs before the pickup, no cancellation charge will be made.

  • If a booking is cancelled less than 12 hrs before the pickup and a vehicle has not been allocated yet, no cancellation charge will be made.

  • In all other cases a cancellation charge of 50 % will be made.

  • Journeys with pick up at an airport, For ASAP bookings, a cancellation charge of ----will be made. (Discuss with MD)

  • For advanced booked journeys, if the booking is not cancelled before the requested pick up time a cancellation charge equivalent to the amount of the full fare will be made.

  • In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.

Refund Policy

In the event of any situation arising that leads to a request for a customer refund, you should contact us directly and discuss your complaint. We will update you by email or phone.

Customer Care 24 x7

  • Providing refund and support in the event of cancellation.

  • If any customers pays the booking money (in advance) and cancels the trip before 24 hrs of booking then the refund will be made in online mode to customers within 8-10 business days.

  • Providing customer support and information in case of any delays/ inconvenience

  • The cab driver not departing / reaching on time.

  • The cab employees being rude.

  • The baggage of the customer getting damaged from our cabs.

  • CHILD RESTRAINTS - If the customer require child restraints (baby seats, child seats, booster seats and booster cushions) it will be provided in our vehicles. This might incur an additional charge, with prior brief.

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